Return, Replacement & Refund Policy
Due to hygiene, food safety regulations, and the perishable nature of edible snacks, all food items sold on Hapsman are strictly Non-Returnable and Non-Refundable.
1Strict Non-Returnable & Non-Refundable Policy
All items sold by Hapsman (Naturagro Harvest Private Limited) — including roasted makhana, ancient millet snacks, traditional sweets, dry fruits, and gift hampers — are food and edible consumable products.
⚠️ In compliance with food safety and health hygiene regulations, we do NOT accept returns, replacements, or provide refunds once an order is delivered.
- No returns or refunds for personal taste, flavour preference, or change of mind.
- No returns for partially consumed, opened, or unsealed products.
- No returns for wrong address or contact details provided by the customer at checkout.
2Transit Damage or Delivery Defect Exception
In the rare event that your package is received in a physically damaged or tampered condition during transit, or if an incorrect item was shipped:
- You must record a clear, single-take, uninterrupted unboxing video showing the outer courier box, shipping label with tracking AWB, and the damaged seal.
- Report the issue within 24 hours of delivery by emailing us at naturagroharvest@gmail.com or WhatsApp +91 6388239986 with your Order ID and the unboxing video proof.
- Our quality team will review the unboxing footage. Claims without video proof or reported after 24 hours of delivery cannot be entertained.
3Order Cancellation Policy
Orders can only be cancelled before they have been processed and dispatched from our facility. Once an order has been dispatched and assigned a courier tracking AWB, cancellations, return-to-origin refunds, or address rerouting are not permissible.
Have Questions About This Policy?
Our support team is available Monday to Saturday to assist you with any order queries or delivery assistance.
